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$PreZKP claiming FAQs
If your MetaMask wallet shows 0 $PreZKP after claiming
This is most likely simply because MetaMask sometimes takes a while to update. In the mean time, you can check your wallet address on polygonscan.com: the LaunchDAO website should automatically provide you a direct link to the claim transaction to make this a single click away, but you can alternatively visit polygonscan.com and input your wallet address.
If your MetaMask wallet doesn't mention $PreZKP at all
Make sure you have your voting account selected, not your KYC account, and that you have added the $PreZKP token to MetaMask. The LaunchDAO website offers a button to do this for you automatically after claiming. You can also do it by visiting the $PreZKP token page on polygonscan.com, clicking the three dots on the right, then
Add Token to Web3 Wallet:
You can also check your voting account on polygonscan.com, and then look in the "ERC-20 Token Txns" tab for the transfer of 1 $PreZKP. If it's not there, then your claim was not successful.
This may be caused by your browser running low on cache space. So please try clearing your browser cache first. If that doesn't work, please follow the steps below in the question entitled "The page goes blank, or I get an error which just says
Most likely you are trying to claim your $PreZKP on a mobile device, e.g. via the MetaMask mobile browser. Unfortunately this is not currently supported by LaunchDAO, since generating zero knowledge proofs is a very memory intensive operation; however we do hope to add support in the future.
Please take the following steps:
- Ensure that the
Consoletab is selected.
-/preZKP/into the Filter box, to filter out all the
failed to load source mapwarnings.
- Scroll to the bottom, to locate the more detailed errors.
- Make sure the window is a decent size, so that it captures a good amount of detail from the errors.
- Take a screenshot of the window.
- Ensure that the screenshot does not show any values relating to
votingAccountAddress, or other sensitive data which should be kept private. (If necessary, use an image editor to blur out any sensitive data.)
I get an error "The index of the private identity pool containing your identity hasn't been updated since you registered, so you can't generate a claim just yet."
This is due to the way the identity pool is constructed. It is actually a special kind of incremental Merkle tree which has been built specially for Panther Protocol. It is updated in batches of three leaves at a time, so you may need to wait for one or two others to register before the tree will be updated to the point where it is ready for you to exercise a claim.